Welcome to Zervona LLC. These Terms and Conditions (“Terms”) govern your access to and use of our website and the purchase of products from our online store. By visiting our website or placing an order, you agree to comply with these Terms, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy. Please read them carefully before using our services.
1. Agreement to Terms
By using our website, you confirm that you are at least eighteen years old or are using the website under the supervision of a parent or legal guardian. If you do not agree with any part of these Terms, you should not use our website or purchase our products.
2. Who We Are
Zervona LLC is a United States–based ecommerce company offering decorative home products including framed art, wall art, and seasonal or festive décor. We are committed to providing quality products and dependable customer service to shoppers across the United States.
Customer Support
Email: support@zervona.com
Phone: +1 (716) 782-3454
Hours: Monday–Friday, 9AM–5PM EST
3. Products
We make every effort to display our products accurately, including descriptions, dimensions, and images. However, colors and appearances may vary slightly depending on your screen or device settings. All product descriptions, availability, and pricing are subject to change without notice. We reserve the right to modify or discontinue any product at any time.
4. Order Placement and Acceptance
When you place an order, you are making an offer to purchase the selected products. All orders are subject to acceptance and availability. We reserve the right to refuse, limit, or cancel any order at our discretion, including cases involving pricing errors, suspected fraud, or inventory issues.
If an order is canceled after payment, a full refund will be issued to your original payment method.
5. Payment
We accept major credit and debit cards, including Visa, Mastercard, and American Express. All transactions are processed through secure, encrypted payment gateways to protect your financial information. We do not store your full payment details on our servers.
6. Shipping and Delivery
Orders are typically processed within one to two business days, excluding weekends and holidays. After processing, delivery generally takes three to seven business days depending on your location. We offer free standard shipping on all orders within the United States. At this time, we do not offer international shipping.
Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances beyond our control.
7. Returns and Refunds
We want you to be satisfied with your purchase. Eligible items may be returned within thirty days of delivery, provided they are unused, undamaged, and in their original packaging with proof of purchase.
For approved returns, we provide a prepaid return label and do not charge restocking fees. Once the returned item is received and inspected, refunds will be issued to the original payment method within several business days, depending on your financial institution.
For full details, please refer to our Return & Refund Policy.
8. Intellectual Property
All content on our website, including text, images, logos, graphics, and design elements, is the property of Zervona LLC or its licensors and is protected by applicable copyright and intellectual property laws. You may not copy, reproduce, distribute, or use any content without prior written permission.
9. User Conduct
You agree to use our website only for lawful purposes. You must not misuse the site in any way that could harm the business, interfere with operations, or affect other users. Any attempt to upload malicious code, commit fraud, or provide false information is strictly prohibited.
10. Disclaimer of Warranties
Our website and products are provided on an “as is” and “as available” basis. While we strive for accuracy and reliability, we do not guarantee uninterrupted access, error-free operation, or that all content will always be current. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.
11. Limitation of Liability
To the maximum extent permitted by law, Zervona LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or purchase of products, including loss of profits, data, or business opportunities.
12. Governing Law
These Terms are governed by and interpreted in accordance with the laws of the United States and the applicable laws of the state in which the business operates, without regard to conflict of law principles.
13. Dispute Resolution
Any dispute arising from the use of our website or purchase of our products will first be addressed through good-faith communication with our customer support team. If a resolution cannot be reached, disputes may be handled through binding arbitration or appropriate legal channels as permitted by applicable law.
14. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page. Continued use of our website after updates constitutes acceptance of the revised Terms.
15. Privacy
Your personal information is handled according to our Privacy Policy. We encourage you to review that policy to understand how your data is collected and used.
16. Contact Information
If you have questions about these Terms and Conditions or need assistance, please contact us:
Zervona LLC
Email: support@zervona.com
Phone: +1 (716) 782-3454
Customer Service Hours: Monday–Friday, 9AM–5PM EST