At Zervona LLC, your satisfaction with every purchase is extremely important to us. We take pride in offering high-quality framed art, wall décor, and festive decoration products designed to enhance your home. However, if something isn’t exactly what you expected, we are here to make the return and refund process simple, fair, and hassle-free.
Return Window
You may request a return within thirty calendar days from the date your order is delivered. Requests made after this period may not be eligible for a refund.
Eligibility for Returns
To qualify for a return, the product must be unused and in the same condition in which you received it. The item should be undamaged, clean, and kept in its original packaging to ensure safe handling during transit. Proof of purchase, such as your order number or confirmation email, is required to process any return request. Items that show signs of use, improper handling, or damage not caused during shipping may not be eligible for a full refund.
How to Start a Return
To begin a return, please contact our customer support team during business hours and provide your order number along with the reason for the return. Our team will guide you through the next steps and provide clear instructions to complete the process.
Email: support@zervona.com
Phone: +1 (716) 782-3454
Customer Service Hours: Monday–Friday, 9AM–5PM EST
Return Shipping
For approved returns, Zervona LLC provides a prepaid return shipping label at no cost to you. Simply package the item securely to prevent damage and drop it off with the designated carrier. You will not be charged any return shipping or restocking fees for eligible returns.
Refunds
After we receive your returned item, our team will inspect it to confirm eligibility. Once approved, your refund will be issued to your original payment method. Refunds are typically processed within five to ten business days, depending on your bank or card provider. You will receive an email confirmation once your refund has been completed.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or incorrect, contact us within forty-eight hours of delivery with photos and your order details. We will quickly arrange a replacement or provide a full refund at no additional cost to you.
Exchanges
We do not process direct exchanges. If you would like a different design, size, or style, we recommend returning the original item for a refund and placing a new order for the product you prefer.
Order Cancellations
Orders may be canceled within twelve hours of purchase, provided they have not entered processing or shipping. Once an order has been prepared or shipped, cancellation may no longer be possible. Please contact us immediately if you need assistance with a cancellation request.
Shipping Information
All orders are processed within one to two business days and shipped from our United States facility. We offer free standard shipping on all orders, with estimated delivery within three to seven business days. At this time, we ship only within the United States and do not offer international delivery.
Payment Methods
For secure and convenient checkout, we accept major credit and debit cards including Visa, Mastercard, and American Express. All payments are processed through encrypted and secure gateways to protect your financial information.
Contact Us
If you have any questions about this Return and Refund Policy or need help with an order, please reach out to us. Our team is always happy to assist you.
Zervona LLC
Email: support@zervona.com
Phone: +1 (716) 782-3454
Customer Service Hours: Monday–Friday, 9AM–5PM EST