Welcome to Zervona LLC. This document outlines our policies regarding your privacy, shipping, returns, refunds, and accepted payment methods when you visit or make a purchase from our online store. We are committed to protecting your personal information and providing a secure, transparent, and trustworthy shopping experience for customers across the United States.
By using our website or placing an order, you agree to the terms described in this policy.
1. Privacy Policy
This section explains how we collect, use, and protect your personal information when you browse our store or purchase our framed art, wall décor, and festive decoration products.
Business Name: Zervona LLC
Email: support@zervona.com
Phone: +1 (716) 782-3454
Customer Support Hours: Monday–Friday, 9AM–5PM EST
When you visit our website, certain information is automatically collected about your device, including your browser type, IP address, time zone, and cookies installed on your device. We also gather information about how you interact with our pages, products you view, and how you reached our store. This helps us improve performance, security, and user experience.
When you place an order or attempt a purchase, we collect personal details such as your name, billing and shipping address, email address, phone number, and payment information. This information is used only to process your order, arrange delivery, provide confirmations, and offer customer support.
Your information may also be used to communicate with you regarding orders, prevent fraud, improve our services, and provide relevant promotions if you choose to receive them. We never sell or rent your personal information to third parties.
We may share limited data with trusted service providers such as payment processors, shipping carriers, and analytics tools strictly to operate our store and fulfill orders. These partners are required to protect your information.
We use secure servers and SSL encryption to safeguard sensitive information during checkout. Payment details are processed through secure gateways and are not stored on our servers.
Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from minors.
You may request access, correction, or deletion of your personal information at any time by contacting us using the details above.
We may update this policy occasionally to reflect operational or legal changes. Updates will be posted on this page.
2. Shipping Policy
At Zervona LLC, we carefully pack and ship every framed artwork and décor item to ensure safe delivery throughout the United States.
All orders are processed within one to two business days, Monday through Friday, excluding holidays. Orders placed after business hours begin processing the next business day.
We currently ship only within the United States. International shipping is not available at this time.
We proudly offer free standard shipping on all orders with no minimum purchase required. Delivery typically takes three to seven business days after processing. Please note that shipping times are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control.
Once your order ships, you will receive a confirmation email with tracking details so you can monitor your package.
Customers are responsible for providing accurate shipping information. Incorrect or incomplete addresses may result in delays or additional shipping charges.
3. Return & Refund Policy
Your satisfaction is very important to us. If you are not completely happy with your purchase, we are here to help.
You may request a return within thirty days of delivery. Items must be unused, undamaged, and returned in their original packaging with proof of purchase. Products showing signs of wear or damage not caused by us may not qualify for a refund.
To initiate a return, please contact our support team by email or phone during business hours with your order number and reason for return. We will provide instructions and a prepaid return shipping label.
We cover return shipping costs for eligible returns and do not charge any restocking fees.
Once your item is received and inspected, we will notify you of approval. Approved refunds are issued to your original payment method within five to ten business days, depending on your bank or card provider.
If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange a replacement or full refund at no additional cost.
4. Accepted Payment Methods
We strive to make checkout simple, fast, and secure. We currently accept major credit and debit cards including Visa, Mastercard, and American Express.
All transactions are processed through secure, encrypted payment gateways to ensure your financial information remains protected at all times.